English for Emails (18h)
-An introduction to emails
-Formal and informal emails
-Enquiries
-Requesting action
-Exchanging information
-Making and confirming arrangements
Effective Telephoning (15h)
-Opening and Receiving calls
-Taking and Leaving message
-Calling back
-Handling complaints
-Closing a call
Socializing & Networking (18h)
-welcome visitor and getting to know each other
-understanding and responding to invitation
-Arriving for dinner and appreciating
-Choosing and developing topics of conversation
-Farewells
مسئولین دفاتر، بازاریابان، تجار، کارمندان و مدیران
