A Comprehensive Course on Communication & Language Skills in International Trade حضوری

Socializing and Networking (12 hours)

• Welcome visitor and getting to know each other
• Understanding and responding to invitation
• Arriving for dinner and appreciating
• Choosing and developing topics of conversation
• Farewells

-(Presentation (12 hours
-Making a good introduction
-Ways of organizing a presentation
-Advantages of speaking versus reading
-Making a well-designed and well-presented visual aid
-Describing graphs, charts, and trends
-The importance of body language
-Making an effective ending to a presentation
-How to evaluate the effectiveness of a presentation

-(Telephoning (9 hours
-Opening and Receiving calls
-Taking and Leaving message
-Calling back
-Handling complaints
-Closing a call

-(Meeting (9 hours
-Opening a meeting
-Interrupting and finishing a point
-what’s the idea? Managing conflicts (agreement and disagreement)
-How to end a meeting

-(Negotiation (15 hours
-Controlling the negotiation process
-Establishing positions
-Handle questions effectively
-Managing conflicts
-Making and responding to proposals
-Bargaining techniques
-Conclusion & Agreement

-(Business Correspondence in Practice (15 hours
(Model Business Letters – Author: Shirley Taylor)
Inquiries and replies
Quotations, estimates and tenders
Orders and their fulfillment
Invoicing and settlement of accounts
Letters requesting payment
Credit and status inquiries
*A typical business transaction (correspondence and Documents)

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