A Comprehensive Course on Communication & Language Skills in International Trade حضوری

Socializing and Networking (12 hours)
Making arrangements via email Meeting visitors on arrival
Talking about the weather
Talking about plans
Welcoming visitors to your company
Talking about the offices and the
company
Offering a visitor refreshments Giving directions in a building Introducing a visitor
Making small talk before a meeting Talking about free-time activities Talking about personal possessions
Talking about travel and places you have visited
Following up a visit with an email
Showing a visitor around your town Talking about place where you live
Recommending things to do and places to see
Giving directions in a town or city
Making small talk in a restaurant Deciding what to order
Talking about family and relationships
Talking about education
Thanking somebody for a meal
Starting a conversation with a stranger
Talking about your company
Talking about products at the stand Trying out new small-talk topics
Following up a new contact via email
Presentations (12 hours)
Welcoming your audience Introducing yourself and the topic
Dealing with nervousness
Body language Tips
Presentation tools
Types of visuals
Concluding a presentation Strategies for a good conclusion
Handling questions
Telephoning (12 hours)
Telephoning basics
Exchanging and checking information
Voicemail greetings
Leaving and taking messages Prepositions
Making and confirming arrangements
Making and dealing with complaints
A technical support hotline
Tips for telephone customer care
Making and reacting to proposals
Reaching agreements
Meetings (12 hours)
Arranging a meeting
Confirming a meeting by email Rescheduling a meeting
Saying hello and making introductions
Starting the objectives
Reporting progress
Explaining cause and effect Interrupting and dealing with interruptions
Asking for comments and contributions
Expressing strong and tentative opinions
Agreeing and disagreeing
Responding to offers
Buying time
Taking a vote
Summarizing the results of a meeting
Ending a meeting and thanking participants
Confirming decisions and action points
Follow-up emails
Saying goodbye
Negotiating (12 hours)
Setting objectives
The HIT table
The successful negotiator
Prioritizing objectives
Drawing up the agenda
Getting to know the other side
Invitation to a meeting
Last-minute changes to the agenda The meeting's goals
The best approach
Making a proposal
Responding to a proposal
Offering a counterproposal
Types of negotiation
Clarifying positions
Introducing new ideas
Resolving differences
Handling conflict
Dealing with differences
Settling matters
Finalizing the agreement
Setting up an action plan
Closing
Emailing and Correspondence (12 hours)
The email screen
Email structure Subject lines
Register Formal/informal phrases Abbreviations
Correct spelling
Writing and replying to enquiries The advantages and disadvantages of email
Polite language
Writing to colleagues
Talking about deadlines and taking action
Common verb-noun phrases
Informing and replying
Colloquial phrases and contractions
Quoting from previous emails
Being diplomatic
Typical phrases for making arrangements
Prepositions of time
Saying you're sorry

تمامی متقاضیان با سطح Intermediate به بالا